Address
Universe Star, Shangding Road, Zhengzhou, Henan
Email
[email protected]
ApexFIBC Bulk Bag After-Sales Support
Your satisfaction doesn’t end once your order arrives. APEXFIBC offers ongoing after-sales support to ensure your Ton Bag perform as expected.
Product Quality Guarantee
All of our FIBC bulk bags are manufactured to the highest industry standards.
If you encounter any issues related to bulk bag quality (e.g., defects, damages), we will work with you to resolve the issue promptly.
Maintenance & Care Tips
To extend the life of your FIBC bulk bags, we recommend following the care instructions provided with your order.
Avoid overloading the bulk bags beyond their specified weight capacity, and ensure proper storage away from extreme temperatures or harsh conditions.
Returns & Exchanges Policy
At APEXFIBC, we understand that sometimes things don’t go as planned. That’s why we offer a clear and fair return and exchange policy to make your experience with us as stress-free as possible.
Eligibility for Returns
Returns are accepted within 30 days from the date of delivery, provided the FIBC ton bag is in unused, original condition.
Custom orders (e.g., printed logos, specific sizes) are non-returnable, except in cases of manufacturing defects or shipping errors.
Refunds
Refunds will be issued to the original payment method.
Please note that shipping costs are non-refundable unless the return is due to our error or defective ton bags.
How to Return Your Order
Contact our customer service team within 30 days of receiving your order.Provide your order number and details of the issue.
We will issue a return authorization and send you the return instructions.Once we receive the returned items and verify their condition, we will process a refund or exchange.
Exchanges
If you need to exchange a bulk bag for a different size or specification, we will assist with the exchange process.
Please note that exchanges are subject to ton bag availability.